Most drivers even proactively ask if I have a preferred route. I’ve never had an issue specifying a route, or been questioned about my preferred route. We were both floored, since this guy was such a condescending idiot. Me: “Well, it’s eight miles shorter and takes about the same amount of time.”ĭriver: “Hah, well then you people should take UberX.” I don’t think anyone in their right mind would pay an extra ~$30 to save two minutes.įord: “Hi, could you please take _ to the _ to the _.” We wanted to take the route that was a distance of eight miles shorter, but takes two minutes longer, according to Google Maps. We wanted to take a specific route to the airport. Uber has a policy that the passenger can specify a route. We got in the car, and the driver wasn’t especially friendly to begin with. I knew the ride would cost me $70 after a $20 promotion code, which is about the same I’d pay for a taxi. I take a mix of UberX and UberBLACK, though in this case we decided to do an UberBLACK. Well, for the first time ever I gave an Uber driver one star, and sent an email, because he was an $hole and a fraud.įord and I were going to LAX to catch a flight at 5AM, and decided to take UberBLACK. Unless someone is actively bad, I don’t want to do anything that threatens the person’s livelihood. I tend to take a pretty easy approach to Uber ratings, and in my hundreds and hundreds of rides only ever remember rating five stars. Uber drivers get kicked out of the system if their rating falls below a certain number, which is why service is typically so good. There’s an instant feedback loop where you rate the driver and the driver rates you, so that means everyone is usually on their best behavior. The average Uber experience is exactly the opposite. They’re innovating an industry that didn’t innovate for decades, where horrible customer service became the norm.
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